Privacy Policy

26th October 2021

At Desistal, we are committed to protecting your privacy. We will only use the information we collect about you lawfully, in accordance with the Data Protection Act 1998. We collect information about you for two main reasons:

  1. To process your order.
  2. To provide you with the best possible service.

We will never pass your details on to any third party without your express permission. You will have the opportunity to refuse any marketing emails from us in the future. The personal information we hold will be kept securely in accordance with our internal security policy and the law.

Terms of Use

The use of this website is subject to the following terms:

  • The content of the pages is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you allow cookies, information may be stored by us to track customer browsing patterns.
  • The material on this website is owned by or licensed to us, including design, layout, graphics, and appearance. Reproduction is prohibited except as outlined in the copyright notice.
  • All trademarks not owned by or licensed to us are acknowledged on the website.
  • Unauthorized use may result in a claim for damages and/or a criminal offense.

The information you supply will be used by Desistal for administrative purposes in accordance with the Data Protection Act 1998. We will not supply it to third parties; however, we may contact you with special offers and promotions.

Introduction

This privacy statement explains:

  • What information we gather about you.
  • How we use that information.
  • The lawful basis for using your information.
  • Who we share that information with.
  • Your rights and our obligations regarding your information.

Scope of this Privacy Statement

This privacy statement applies to how we collect, handle, store, and protect information about you when providing services to you or our clients, or performing other business activities at Desistal. It also includes information about when we share your personal information with other members of our group and third parties.

In this document, your information is referred to as “personal data” or “personal information.” We may refer to handling, collecting, protecting, and storing your personal information as “processing.”

Children

We understand the importance of protecting children’s privacy. Our website is not designed for, nor intentionally targeted at, children. We do not collect or store information about children intentionally.

Information We Collect

We may collect and process personal data about you because you provide it to us. The personal data we collect may include:

  • Name
  • Age
  • Date of birth
  • Gender
  • Email address
  • Home address
  • Country of residence
  • Lifestyle and social circumstances (e.g., your pastimes)
  • Employment and education details
  • IP address
  • Browser type and language
  • Access times
  • Complaint details
  • Usage details of our products and services

How We Collect Personal Data

Directly from You:

  • When you fill in forms on our website.
  • When you report an issue or concern.
  • When you correspond with us.
  • When you complete surveys for research purposes.

From Other Sources:

  • We may supplement your information with data from third parties (e.g., credit reference agencies, service providers).

Use of Personal Data

We will use your personal data to fulfill your requests and will only ask for data that is relevant and necessary. Possible uses include:

  • Informing you of new products and services.
  • Sending regular updates on relevant issues.
  • Providing requested information on our products and services.
  • Conducting market research and marketing.
  • Managing interactions with third-party service providers.
  • Notifying you about changes to our services or policies.
  • Managing risk and preventing fraud.

Note: Providing your information is not mandatory; however, failure to provide certain details may hinder our ability to assist you.

Legal Grounds for Processing Personal Information

We will only process your personal information if we have a valid legal ground, such as:

  • Our legitimate interests in operating our business.
  • Legal and regulatory obligations.
  • Necessary information for contractual obligations.

Examples of legitimate interests include:

  • Verifying third-party information.
  • Preventing fraud.
  • Safeguarding our IT systems.

Unsubscribe

You may receive marketing communications from us. If you prefer not to receive these, you can unsubscribe by selecting “unsubscribe” from any marketing email or by contacting us directly.

Anonymous Data Collection

We use technology to collect anonymous information about the use of our website, such as:

  • Pages viewed.
  • IP addresses.
  • Web browsers used.

This information helps us compile statistics without identifying you personally.

Links to Other Websites

This website may contain links to third-party websites. These links are for your convenience and do not imply endorsement. We are not responsible for the data and privacy practices of these websites. We encourage you to review their privacy policies.

Cookies

We may use temporary cookies to collect anonymous data. Cookies do not damage your computer and can be managed through your browser settings. They help us diagnose server issues and gather broad demographic information.

Protection of Your Personal Data

All personnel accessing personal information must comply with our internal rules to protect confidentiality. We have implemented technical and organizational measures to safeguard personal data against unauthorized access. However, data transmission over the internet is never completely secure.

Data Retention

We will hold your personal data for the longest of the following periods:

  1. As long as necessary for relevant activities (typically 7 years).
  2. Any legally required retention period.
  3. Until the end of any potential litigation or investigation period.

Your Rights

You have various rights regarding your personal data, including the right to:

  • Request a copy of your personal data.
  • Update or correct your personal data.
  • Delete or restrict the use of your personal data.
  • Object to the processing of your personal data.
  • Request the portability of your personal data.

To exercise any of these rights, please contact us.

Right to Complain

If you are unhappy with how we handled your personal information, you have the right to complain to a data protection authority where you live or work.

Changes to Our Privacy Statement

We may modify this privacy statement from time to time. We will update the revision date at the end of this page. We encourage you to periodically review this statement.

Contact Us

If you have any questions, comments, or requests regarding this privacy statement, please contact us at:

Desistal
Detox Nutra Ltd,
205A Old Embroidery Mill Paisley, Renfrewshire, PA1 1TJ
Email: enquiries@desistal.com